New Phone Number Launched To Report Flooding In Norfolk
A new single point of contact for flooding in Norfolk has been launched, allowing residents to report any sort of flooding quickly and efficiently.
In the event of flooding residents can call 0344 800 8013 to report it.
Alternatively, residents can continue to report flooding online via www.norfolk.gov.uk/flooding
The new number gives residents a single point of contact and allows reports to be made swiftly.
Different agencies respond to different types of flooding, which has historically made reporting a flood by telephone more complicated when and where it is not possible to ascertain the source of floodwaters. The new number provides a single point of contact making the reporting of flooding quicker and easier.
Where there is a potential risk to life from flooding people should still call 999 immediately.
Lord Richard Dannatt, Chair of the Norfolk Strategic Flooding Alliance (NSFA), said: “When flooding hits, people have to make quick decisions on how to react. For those who want to alert others and report a flood, the process of finding the right agency could be slow and frustrating, wasting valuable time. This new initiative makes reporting a flood faster and easier, allowing residents to get on with protecting their families and property.
“The introduction of this number is the result of the work of the NSFA over the past few months, and is the first step in the Alliance’s programme of work to address the risks of flooding in Norfolk and will make dealing with flooding in our county simpler and easier for the people of Norfolk.”
A leaflet detailing the new number, including a pop-out-and-keep card, is being delivered to households across Norfolk this week to ensure everyone knows how to report flooding in the county.
The new number has been set up by the Norfolk Strategic Flooding Alliance, a partnership of agencies across Norfolk working to provide a consistent and coordinated response to flooding in the county, while also making communities and infrastructure are safer and more resilient. The number is staffed by Norfolk County Council officers and funded by the County Council.